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Terms Of Service

Privacy Policy

TERMS OF SERVICE


  • Acceptance of the Terms of Service

 

  1. These terms of service are entered into by and between you (“You” or “Your”) and Better Tax Relief LLC, a California limited liability company (“Company,” “We,” or “Us”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Service”), govern Your access to and use of the bettertaxrelief.com website including any content, functionality, and services offered on or through such website (hereinafter referred to as the “Website”), whether as a guest or registered user.

 

  1. Please read the Terms of Service carefully before You start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Service when this option is made available to You, You accept and agree to be bound and abide by these Terms of Service and Our Privacy Policy found at https://bettertaxrelief.com/privacy, incorporated herein by reference. 

 

  1. If You do not want to agree to these Terms of Service or the Privacy Policy, You must not access or use the Website.

 

  1. This Website is offered and available to users who are 18 years of age or older and reside in the United States or any of its territories or possessions. By using this Website, You represent and warrant that You are of legal age to form a binding contract with the Company. If You are not of legal age to form a binding contract with the Company, You must not access or use the Website.


  • Changes to the Terms of Service

 

  1. We may revise and update these Terms of Service from time to time in our sole discretion. All changes are effective immediately upon Us posting them and apply to all access to and use of the Website thereafter, except any changes to the dispute resolution provisions set out in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Website. 

 

  1. Your continued use of the Website following the posting of revised Terms of Service means that You accept and agree to the changes. You are expected to check this page periodically so that You are aware of any changes.


  • Accessing the Website and Account Security
  1. We reserve the right to withdraw or amend this Website, and any service or material We provide on the Website, in Our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, We may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

 

  1. You are responsible for both (i) making all arrangements necessary for you to have access to the Website, and (ii) ensuring that all persons who access the Website through your internet connection are aware of these Terms of Service and comply with them.

 

  1. To access the Website or any of the resources it offers, You may be asked to provide certain registration details or other information. It is a condition of Your use of the Website that all the information You provide on the Website is correct, current, and complete. You agree that all information You provide, and Your use of the Website, is governed by Our Privacy Policy and You consent to all actions We take with respect to Your information consistent with Our Privacy Policy. Any user name, password, or any other piece of information You utilize as part of Our security procedures to access the Website is confidential, and You must not disclose it to any other person or entity. You also acknowledge that Your account is personal to You and You agree not to provide any other person with access to this Website or portions of it using Your user name, password, or any other security information. You agree to notify Us immediately of any unauthorized access to, or use of, Your user name or password or any other breach of security. You also agree to ensure that You exit from Your account at the end of each session. You should use particular caution when accessing Your account from a public or shared computer so that others are not able to view or record Your password or other personal information.

 

  1. We have the right to disable any user name, password, or other identifier at any time, in Our sole discretion for any or no reason including if, in Our opinion, You have violated any provision of these Terms of Service.


  • Intellectual Property Rights

 

  1. The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights law.

 

  1. These Terms of Service permit You to use the Website for Your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on Our Website, except as follows: (i) Your computer may temporarily store copies of such materials in RAM incidental to Your accessing and viewing those materials; (ii) You may store files that are automatically cached by Your Web browser for display enhancement purposes; (iii) You may print or download one copy of a reasonable number of pages of the Website for Your own personal, non-commercial use and not for further reproduction, publication, or distribution; (iv) You may print or download copies of documents provided to You as part of the services We provide to You through Our Website or web-based portal for Your records and Your own personal, non-commercial use; and (v) if We provide desktop, mobile, or other applications for download, You may download a single copy to Your computer, tablet, or mobile device for Your own personal, non-commercial use, provided You agree to be bound by Our end user license agreement for such applications. You must not access or use any part of the Website or any services or materials available through the Website for any commercial purposes, including reselling and/or co-branding/private labeling.

 

  1. If you print, copy, modify download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Service, Your right to use the Website will stop immediately and You must, at Our option, return or destroy any copies of the materials You have made. No right, title, or interest in or to the Website or any content on the Website is transferred to You, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws.

 

  1. Trademarks. The Company name and logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates. You must not use such marks without the prior written permission of the Company. All other names, logos, products and service names, designs, and slogans on this Website are the trademarks of their respective owners.


  • Prohibited Uses

 

  1. You may use the Website only for lawful purposes and in accordance with these Terms of Service. You agree not to use the Website: (i) in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries); (ii) for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise; (iii) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms of Service; (iv) to transmit, or procure the sending of, any advertising or promotional material without prior written consent, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation; (v) to impersonate or attempt to impersonate the Company, a Company employee, or another user, or any other person or entity (including, without limitation, by using email addresses or user names associated with any of the foregoing); or (vi) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which as determined by Us, may harm the Company or users of the Website or expose them to liability.

 

  1. Additionally, You agree not to: (i) use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activates through the Website; (ii) use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website; (iii) use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without Our prior written consent; (iv) use any device, software, or routine that interferes with the proper working of the Website; (v) introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (vi) attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website; (vii) attack the Website via a denial-of-service attack or a distributed denial-of-service attack; or (viii) otherwise attempt to interfere with the proper working of the Website.


  • Content Standards

 

  1. These content standards apply to any and all documents and materials (collectively, “Materials”) sent, knowingly received, uploaded, downloaded, used, or re-used from or to the Website. All Materials must in their entirety comply with all applicable federal, state, local, and international laws and regulations. 

 

  1. Without limiting the foregoing, Materials must not (i) contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable; (ii) promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age; (iii) Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person; (iv) violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Service and our Privacy Policy; (v) be likely to deceive any person; (vi) promote any illegal activity, or advocate, promote, or assist any unlawful act; (vii) cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person; (viii) impersonate any person, or misrepresent your identity or affiliation with any person or organization; (ix) involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising; (x) give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.


  • Reliance on Information Posted

 

  1. The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance You place on such information is strictly at Your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by You or any other visitor to the Website, or by anyone who may be informed of any of its contents.

 

  1. This Website may include content provided by third parties, including materials provided by other third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to You or any third party, for the content or accuracy of any materials provided by any third parties.


  • Changes to the Website

 

  1. We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. 

 

  1. Any of the material on the Website may be out of date at any given time, and We are under no obligation to update such material.


  • Information About You and Your Visits to the Website

 

  1. All information We collect on this Website is subject to Our Privacy Policy. 

 

  1. By using the Website, You consent to all actions taken by Us with respect to Your information in compliance with the Privacy Policy.


  • Consent to be Contacted via ATDS, Prerecorded Message, and Text Message

 

  1. You acknowledge and understand that by using the Website and providing a phone number, including a cellular phone number, via the Website at any point in time, You provide express written consent to be contacted by Company and its affiliates and tax services partners using automated telephone dialing system (“ATDS”) equipment, prerecorded or artificial voice messages (including interactive voice recognition), and SMS/MMS text messages to discuss the products and services offered by Company, its affiliates, and/or tax services partners, including telemarketing sales calls and information calls in response to your requests, to complete transactions, and to facilitate any service offering. You acknowledge and agree that You are authorized to receive calls at any number provided and to consent to receive calls from Company and its affiliates and tax services partners. Receipt of residential and cell phone calls (including text messages) may be subject to charges from Your service provider. You also agree to receive e-mails from Company to any email address you provide, including e-mails to your mobile device.

 

  1. The scope of this consent includes any contact related to or arising out of Your use of the Website, Your creation of an account, Your submission of a form or similar information including a phone number to Company via the Website, and subsequent contact regarding the products or services Company or its affiliates and/or tax services partners offer.

 

  1. You agree that We may monitor and record telephone conversations between You and Company. You also agree that Company may leave a message at any number you provide to Company as Your home or cell phone number.


  • Linking to the Website

 

  1. You may link to Our homepage, provided You do so in a way that is fair and legal and does not damage Our reputation or take advantage of it, but You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on Our part without Our express written consent. You agree to cooperate with Us in causing any unauthorized framing or linking immediately to stop. 
  2. We reserve the right to withdraw linking permission without notice at any time in Our discretion.


  • Links from the Website

 

  1. If the Website contains links to other sites and resources provided by third parties, these links are provided for Your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from Your use of them. 

 

  1. If You decide to access any of the third-party websites linked to this Website, You do so entirely at Your own risk and subject to the terms and conditions of use for such websites.


  • Geographic Restrictions

 

  1. The owner of the Website is the Company, and is based in the United States. 

 

  1. We provide this Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States.


  • Disclaimer of Warranties

 

  1. You understand that We cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy Your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. 

 

  1. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER DEVICE COMPUTER OR OTHER DEVICE PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

 

  1. YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

 

  1. TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

 

  1. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.


  • Limitation on Liability

 

  1. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENCORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, MEMBERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER OR DEVICE EQUIPMENT, COMPUTER AND OTHER DEVICE PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSED ON IT, OR ON ANY WEBSITE LINKED TO IT, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

 

  1. THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.


  • Indemnification. You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, members, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to Your violation of these Terms of Service or Your use of the Website, including, but not limited to, any Materials You provide, any use of the Website’s content, services, and products other than as expressly authorized in these Terms of Service or Your use of any information obtained from the Website.


  • Governing Law. All matters relating to the Website and these Terms of Service and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule.


  • Agreement to Arbitration of Disputes (“Agreement”)


  • TO THE EXTENT ALLOWED BY LAW, YOU AND COMPANY EACH AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER IN HIS/HER OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF ON A CLASS-WIDE BASIS, FURTHER, COMPANY AND YOU WAIVE ANY RIGHT TO TRIAL BY A JURY IN ANY LAWSUIT, OR OTHER SIMILAR PROCEEDING.


  • IN THE EVENT OF ANY CONTROVERSY, CLAIM OR DISPUTE BETWEEN YOU AND COMPANY ARISING OUT OF OR RELATING TO THE WEBSITE, THESE TERMS OF SERVICE, OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABIILITY OF THIS AGREEMENT TO ARBITRATE, AND ANY CONTROVERSY, CLAIM OR DISPUTE ARISING PRIOR TO THIS AGREEMENT OR AFTER ITS TERMINATION ARISING OUT OF OR IN ANYWAY RELATED TO PHONE CALLS OR OTHER ATTEMPTED CONTACTS, SHALL BE SOLELY DETERMINED BY BINDING ARBITRATION IN ORANGE COUNTY, CALIFORNIA, IN ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA FOR AGREEMENTS TO BE MADE AND TO BE PERFORMED IN CALIFORNIA.


  • ANY CLAIMANT UNDER THIS AGREEMENT MUST FIRST SUBMIT TO THE OTHER PARTY A WRITTEN NOTICE OF THE CLAIMANT’S CLAIM AGAINST OR DISPUTE WITH THE OTHER PARTY. SUCH NOTICE MUST INCLUDE AN EXPLANATION OF THE CLAIM AND A STATEMENT OF THE CLAIMANT’S REQUEST FOR RESOLUTION. THE PARTY RECEIVING THE CLAIM OR DISPUTE SHALL THEN BE ENTITLED TO A PERIOD OF SIXTY (60) DAYS TO CURE SUCH CLAIM OR DISPUTE. IF THE PARTIES ARE UNABLE TO RESOLVE THE CLAIM OR DISPUTE WITHIN SUCH 60-DAY PERIOD, THEN THE CLAIM OR DISPUTE SHALL BE SOLELY RESOLVED, ON AN INDIVIDUAL, NON-CLASS BASIS, BY BINDING ARBITRATION BEFORE A SINGLE ARBITRATOR. PRIOR TO THE CLAIMANT COMMENCING ARBITRATION, THE PARTIES SHALL MUTUALLY AGREE UPON THE ARBITRAL INSTITUTION THAT WILL ADMINISTER THE ARBITRATION. IN THE EVENT THAT NO ARBITRAL INSTITUTION CAN BE AGREED UPON, THEN THE PARTIES AGREE TO USE JAMS (https://www.jamsadr.com). THE ARBITRATION SHALL BE ADMINISTERED PURSUANT TO THE MUTUALLY AGREED ARBITRAL INSTITUTION’S RULE AND PROCEDURES AND A SINGLE ARBITRATOR WILL BE SELECTED THEREFROM.


  • THE ARBITRATOR SHALL BE NEUTRAL AND INDEPENDENT, LICENSED TO PRACTICE LAW IN THE JURISDICTION WHERE THE ARBITRATION IS TAKING PLACE AND SHALL COMPLY WITH THE ARBITRAL INSTITUTION’S CODE OF ETHICS AND HAVE EXPERIENCE IN THE SUBJECT MATTER OF THE DISPUTE. THE ARBITRATOR SHALL HAVE THE AUTHORITY TO GRANT ANY REMEDY OR RELIEF THAT THE ARBITRATOR DEEMS JUST AND EQUITABLE AND WITHIN THE SCOPE OF THE AGREEMENT OF THE PARTIES PROVIDED IT IS INDIVIDUAL IN NATURE AND ALLOWABLE WITHIN CALIFORNIA STATE LAW. THE ARBITRATOR SHALL ISSUE A REASONED AWARD FOLLOWING THE APPLICABLE LAW AND SUCH AWARD SHALL BE FINAL AND SHALL NOT BE SUBJECT TO VACATION OR MODIFICATION. THE AWARD AND THE RECORD IN ARBITRATION SHALL BE CONFIDENTIAL, EXCEPT THAT JUDGMENT ON THE AWARD MADE BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION OVER THE PARTIES. IF EITHER PARTY FAILS TO COMPLY WITH THE ARBITRATOR’S AWARD, THE PREVAILING PARTY MAY PETITION THE COURT FOR ENFORCEMENT. THE PARTIES AGREE THAT THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OF MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDINGS. TO THE EXTENT PERMITTED BY LAW, THE PARTIES SHALL BEAR THE COST OF ARBITRATION INCLUDING, ATTORNEYS’ FEES, SEPARATELY. IF THE ARBITRATOR DETERMINES THAT A PARTY HAS GENERALLY PREVAILED IN THE ARBITRATION PRECEDING, THEN THE ARBITRATOR SHALL AWARD TO THAT PARTY ITS REASONABLE ATTORNEYS’ FEES AND LEGAL COSTS. IN THE EVENT A PARTY FAILS TO PROCEED WITH ARBITRATION OR UNSUCCESSFULLY CHALLENGES THE ARBITRATOR’S AWARD, THE OTHER PARTY IS ENTITLED TO COSTS OF SUIT, INCLUDING REASONABLE ATTORNEYS’ FEEs/S FOR HAVING TO COMPEL ARBITRATION OR DEFEND OR ENFORCE THE AWARD. THIS SECTION AND THE REQUIREMENT TO ARBITRATE SHALL SURVIVE ANY TERMINATION OF THESE TERMS OF SERVICE OR USE OF THE WEBSITE.


  • SHOULD ANY PROVISION OF THIS ARBITRATION AGREEMENT – EXCEPTING THE REQUIREMENT THAT ARBITRATION PROCEED ON AN INDIVIDUAL BASIS ONLY – BE DEEMED UNENFORCEABLE, IT SHALL BE DEEMED SEVERABLE AND THE REMAINDER OF THE ARBITRATION AGREEMENT SHALL BE ENFORCED.


  • Limitation on Time to File Claims. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.


  • Waiver and Severability
  1. No waiver by the Company of any term or condition set out in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term of condition, and any failure of the Company to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

 

  1. If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.


  • Entire Agreement. The Terms of Service and Our Privacy Policy constitute the sole and entire agreement between You and Company regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

 

Better Tax Relief LLC
2525 Main Street 

Suite 550
Irvine, California 92614
(866) 309-7718
[email protected]

Last Updated November 2024

PRIVACY POLICY

  • Privacy Policy. The Better Tax Relief LLC (“BTR”) owned and managed website bettertaxrelief.com or any other related website (each a “Site” and collectively, the “Sites”) are covered by this privacy statement (hereinafter referred to as the “Privacy Policy”). In this Privacy Policy, “we,” “us,” or “our” refer to BTR subsidiaries or affiliates that have a link to this Privacy Policy. This Privacy Policy outlines how we may gather information from or about you, how we may use that information, how we could share it with others, and how information might be gathered and used for advertising. You can better understand our online information security procedures by reading this Privacy Policy. Please see our Terms of Service for more information.
  • Acceptance of the Policy. By using the Sites, you agree to our privacy statement, as well as the way in which we may use and disclose information about you.


  • The Privacy Commitment We Make. Your privacy is important to us. To better protect your privacy we explain our online information practices and the choices you can make about the way your information is collected and used. We make privacy information available on our homepage and on pages throughout our Sites.


  • What Is Covered by This Privacy Policy. 


  • This Privacy Policy explains how we handle any personal information you provide us or grant us permission to receive, as well as any other data we may compile while we do our business and/or when you visit one of our Sites. This Privacy Policy also applies to any personal information you provide to us or that any of our business partners discloses to us or that we disclose to third parties.
  • BTR owns and manages a number of Sites, in addition to other websites and/or domains that link to one or more of our Sites. We might occasionally add new domains and/or websites to our portfolio. This Privacy Policy is applicable to all Sites owned and/or managed by BTR, whether or not a specific Site is mentioned by name. You can reach us at the email or mailing address shown below for additional information about our family of businesses.


  • Please be aware that our rules and procedures only apply to the Sites that we own, own, or control; they do not apply to websites that are maintained by other businesses, websites to which we may link, or websites that are part of other industries with whom we may share information.

 

  • Contacts:


  • If in writing: Better Tax Relief LLC, 525 Main Street, Suite 550 Irvine, CA 92614 
  • The Data We Gather on Our Site and How We Use It:
  1. All information gathered or provided on the BTR Site is subject to the terms of this Privacy Policy. You may register to receive materials and submit requests on various Sites. Your name, address, email address, state of residence, phone number, total amount of tax debt, IP address, website activity on the site, and how you learned about us are the sorts of personal information gathered at these Sites. We could use the data we have collected from you in order to, but not just for:
  • find out more about your interest in the goods or services that we or our affiliates supply, and notify you of that.
  • engage consumers who desire tax relief services
  • access consumer records and create their accounts
  • offer client support
  • discover ways to enhance our offerings
  • give chances for our affiliates and other businesses to let you know about the goods or services they provide that could interest you
  • share statistical data that has been compiled with our commercial partners or for public relations (For example, we may tell an advertiser that X number of individuals visited a certain area on our Site, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.)
  1. In addition to the uses listed above, we may use your personally identifiable information (“PII”) in a variety of additional ways, such as sending you promotional materials and disclosing your information to third parties so they may do the same. (By “promotional materials,” we mean messages that specifically encourage users to visit websites or buy goods or services.) You may “opt-out” of having your personal information used in specific ways, though.
  • INFORMATION DISCLOSURE TO THIRD PARTIES
  1. In order to effect or carry out any transaction you have requested from us, or as necessary to meet our contractual duties with you, we may disclose a consumer’s personally identifiable information. We retain the right to sell, rent, or transfer your personal information to other parties for any reason as authorized by law. Your PII could be shared with connected businesses that BTR directly or indirectly controls or that are under its common control. We may disclose PII about you to other businesses that are not directly or indirectly under common ownership with, or controlled by BTR in any way. The personal data gathered on this Site and by third parties will be used to run the Site, deliver the services or goods you have requested, or complete the transactions you have authorized. Your personal information may change or be used in new ways at any moment. We could employ your personal data for purposes like email marketing, telephone marketing, direct mail marketing, banner advertising, and other potential uses to make promotional offers to people.
  1. Please contact our customer service department to proactively opt-out of having your personal information shared by sending an email to [email protected] if you do not want your personal information to be collected by any third party who is not our agent or service provider.
  • Cookies
  1. A cookie is a short text file that is kept as a record on a user’s computer. On this Site, cookies are used. The data we save in cookies is not connected to any personally identifiable data you provide to us while using our Site.
  1. We employ cookies with session IDs. To make it simpler for you to navigate our Site, we employ session cookies. As soon as your browser is closed, a session ID cookie expires. In order to save you from having to enter your password many times, we can establish a persistent cookie at your request. In order to improve the user experience on our site, we can track and target the interests of our users thanks to persistent cookies. 

 

  1. You may still use our Site if you refuse cookies, but certain features, including competitions and surveys, may not work as well for you. On our Site, some of our business partners—like advertisers—use cookies. These cookies are not under our control or access.

This Privacy Policy only applies to our cookies; it does not apply to cookie usage by any advertising.

  • (Web Beacons/Web Bugs) Clear GIFS
  1. We use a piece of software called clear gifs, sometimes known as web beacons or web bugs, to better manage the content on our Site by letting us know what material is working.
  1. Clear gifs, which are small visuals with a distinctive identifier and serve a purpose similar to that of cookies, are used to track how people use the Internet. Clear gifs, which are roughly the size of the period at the end of this line, are invisible Web page elements as opposed to cookies, which are saved on a user’s computer hard drive. We do not link the data amassed by clear gifs to the PII of our clients.
  • Concern For Children’s Privacy
  1. Individuals under the age of thirteen (13), to whom the Site is not aimed, are asked not to submit any PII through the Site. Without parental permission, we never intentionally collect information from children under the age of 13. Find out more about the Children’s Online Privacy Protection Act by visiting the website of the Federal Trade Commission (COPPA). 
  1. Please contact us at the email or postal address provided in the “Contact Us” section below if you believe that we have collected information from a child or another person who is under the legal age of majority in their relevant jurisdiction. We will use all commercially reasonable efforts to have the information deleted.
  • Our Promise To Protect Data. We have put in place suitable physical, technological, and management systems to protect and secure the information we collect online in order to prevent unauthorized access, preserve data accuracy, and guarantee proper use of information.
  • Do You Contact Me Without My Permission Using My Personal Information?
  1. In accordance with state law, this Privacy Policy serves as the BTR Do Not Call Policy for all customers under the Telephone Consumer Protection Act. We reserve the right to listen in on or record any telephone conversations you have with us. We keep a record of internal Do Not Call requests. Requests for “Do Not Call” status will be complied with within thirty (30) days and remain in effect for at least five (5) years. Residential or mobile phones that are on the Do Not Call list will not receive telemarketing calls.
  1. For both itself and its clients, vendors, and business partners, BTR maintains a stringent “anti-spam” policy. Unless you provide us with your email address or subscribe on one of our Sites to receive communications, you will not receive BTR emails.

 

  1. You can ask us not to contact you at your phone number, email address, or postal mailing address. Please be aware that even if you choose not to receive marketing offers by phone, mail, or email, we may still need to get in touch with you to handle account-related issues and for other nonmarketing reasons. Additionally, we could keep sending you marketing materials in the form of online and electronic communications as well as standard account mailings and statements.

You can ask us not to contact you at your phone number, email address, or postal mailing address. Please be aware that even if you choose not to receive marketing offers by phone, mail, or email, we may still need to get in touch with you to handle account-related issues and for other nonmarketing reasons. Additionally, we could keep sending you marketing materials in the form of online and electronic communications as well as standard account mailings and statements.

  • Personal Identification Numbers. When we acquire your Social Security number, our Privacy Policy (1a) safeguards the privacy of Social Security numbers, (b) forbids their unauthorized disclosure, and (c) places restrictions on who can access them.
  • Transitions in Business. Your PII may be transferred in the event that our company goes through a business transition, such as a merger, acquisition by another firm, or sale of all or a portion of its assets. Any such change in ownership or management of your personal information may, in our sole discretion, be communicated to you through email and/or a clear notice posted on our Site for thirty (30) days.


  • Do Not Track (“DNT”) Disclosures in California. How do we respond to “do not track” signals from Web browsers or other systems that give users the power to choose whether or not their personally identifiable information about their online activities across different third-party websites or online services is collected? Because we do not presently follow specific individuals throughout the web, we do not currently respond to DNT signals in browsers. When users visit our Sites, third parties may collect personally identifiable information about those users’ online activities over time and across several Sites.
  • California Residents Please Read. In accordance with a California law, when individuals with California addresses or phone numbers are disclosed to us, we will automatically treat them as if they had requested that we not share their information with non-affiliated third parties unless specifically allowed by the relevant California law. In order to abide by the California privacy regulations that are relevant to us, we shall also restrict the sharing of information about you with our affiliates.


  • Vermont Residents Please Read. We automatically consider accounts with Vermont billing addresses as if you asked that we restrict the information we share with our affiliates and that we limit the information we share with nonaffiliated third parties. Only your name, address, other contact information, and details of our interactions and experiences with you will be shared with non-affiliated third parties with whom we have joint marketing agreements.


  • Residents of Nevada Please Read. This notification is being sent to you in accordance with state legislation. You can ask to be included on our internal “Do Not Call” list by contacting us directly and stating your request in writing at [email protected]. Nevada law mandates that we additionally give you our contact details, which are as follows: 2525 Main St. Suite 550, Irvine, CA 92614. Phone: (866) 309-7718.


  • Users Outside of the United States Are Notified. This Privacy Policy is meant to address the gathering of data from U.S. citizens via our Sites. Please be advised that your information is transmitted to, stored, and processed in the United States, where our servers are located and where our central database is run, if you are using our Sites from outside the country. The rules and regulations governing data protection in the U.S. and other nations might not be as thorough as those in your country. By utilizing our services, you agree that we may move your information to our facilities and to the third parties we share it with in accordance with this notice.


  • Testimonials. The information gathered from U.S. citizens on our websites is covered by this Privacy Policy. Please be aware that if you access our Sites from outside the United States, your information will be sent to, kept, and processed there since that is where our servers are located and where our central database is managed. It is possible that other nations’ and the United States’ rules governing data protection are less thorough than those in your own. You acknowledge that by using our services, your information may be transmitted to our facilities and any third parties with whom we share it in accordance with this notice.


  • Your Californian Rights to Privacy
  1. This section applies to any California residents for whom we have obtained personal data from any source, including your use of our Sites, your purchase of our goods or services, or your interaction with us through email, postal mail, telephone, or in person.
  1. The California Consumer Privacy Act (“CCPA”) may not apply to all of the personal information about you that we handle, and it may apply to some of the personal information that we process about you.

 

  1. For the purposes of this section, “personal information” refers to data that may reasonably be used to directly or indirectly identify, characterize, relate to, or link a specific California consumer, resident, or household. Publicly accessible data and deidentified information are not considered to constitute personal information. Without respect to information that is excluded from disclosure under other laws, such as the Gramm-Leach-Bliley Act (“GLBA”), we have included all data gathered in our descriptions. We do not plan to forgo any preemption claims under the GLBA or other comparable rules by doing this though.

 

  1. Information That We Gather. Personal information does not include:
  • Publicly available information from government records
  • De-identified or aggregated consumer information
  • Information excluded from the CCPA’s scope, like:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

Category

Examples

Collected

A. Identifiers.

An actual name, an alias, a postal address, a special personal identity used online, an IP address, an email address, a username for an account, a Social Security number, the last four digits of a driver’s license, a passport number, or other similar identifiers.

YES

B. The categories of personal information identified in California’s Customer Records statute (Cal.Civ. Code 1798.80(e)).

Name, signature, Social Security number, physical description, driver’s license or state identification card number, address, phone number, passport number, driver’s license or other state identification number, insurance policy number, education, employment history, and any other financial, medical, or health insurance information. This category of personal data contains certain items that may also be found in other categories.

YES

C. Classification traits that are protected by federal or California law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, illness, physical or mental impairment, sex (including gender, gender identity, and gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status, and genetic information are all factors to consider (including familial genetic information).

YES

D. Commercial information.

Records of personal property, goods or services acquired, considered, or purchased, as well as other consumption patterns or buying histories.

YES

E. Biometric information.

For example, fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data are all examples of genetic, physiological, behavioral, and biological characteristics or activity patterns that can be used to extract a template or other identifier or identifying information.

NO for clients YES for specific workers

F. Use of the Internet or other comparable networks.

Browsing and search history, as well as details about how a user interacted with a website, app, or advertisement.

YES

G. Geolocation data.

Physically situated or moving.

YES

H. Sensory data.

Information that is audible, electronic, optical, thermal, olfactory, or similar.

YES

I. Information pertaining to your profession or employment.

Job history, either recent or old, or performance reviews.

YES

J. Information on private or non-public schools (as defined by the Family Educational Rights and Privacy Act, 20 U.S.C. Section 1232g and 34 C.F.R. Part 99).

Grades, transcripts, class rosters, student schedules, student identification codes, financial information about students, and student disciplinary records are examples of education records that are directly related to a student and are kept by an educational institution or party acting on its behalf.

NO

K. Conclusions made based on other personal information.

A person’s preferences, traits, psychological tendencies, redispositions, behavior, attitudes, intelligence, skills, and aptitudes are all reflected in their profile.

YES

  1. The sources from which we get the various types of personal data indicated above are as follows:
  • straight from our clients or their representatives. For instance, from the documents that our clients give us in relation to the services they hire us for.
  • through our clients’ or their agents’ representatives. For instance, through the data we gather from our clients as we deliver services to them.
  • both directly and indirectly from Site activities. For instance, data automatically acquired about website usage or submissions made through our internet gateway
  • from other parties who communicate with us regarding the services we provide. For instance, from affiliate marketers that run advertisements and provide us activity or from credit reporting organizations (or “CRA”).
  • details that are readily available to the public somewhere, whether online or off,
  • both employees and job seekers
  • Use of Personal Information. The sources stated below are where we get the various types of personal data mentioned above:
  • to achieve or satisfy the purpose for which the information is being given. For instance, if you give us personal data so we can help you with tax resolution efforts.
  • to fulfill your requests for information, goods, or services from us.
  • to send you newsletters, email alerts, and other announcements about our services, products, upcoming events, and news that may be of interest to you.
  • to fulfill our commitments and uphold our rights under any contracts we may have with you, including payment and collection responsibilities.
  • if we are unable to help you for any reason, including but not limited to, our incapacity to operate in the state of your request or your lack of qualified tax debt, we will work with you to find relevant options.
  • to deliver qualifying leads to a third party so they may manage a program.
  • to make our website better and to show you its contents.
  • for experimentation, study, evaluation, and product creation.
  • to conduct accounting, financial reporting, and other aspects of ordinary company administration
  • to do financial reporting, accounting, and other aspects of ordinary company administration.
  • To assess third party vendors and services providers.
  • As required or suitable to safeguard the safety of ourselves, our clients, or other parties.
  • in accordance with any relevant law, court order, or governmental regulations, and to answer to inquiries from law authorities.
  • To assess or carry out a merger, divestiture, restructuring, reorganization, dissolution, sale or transfer of all or a portion of our assets, whether as a going concern or in the course of a bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the transferred assets.
  • Sharing of Personal Data. We could provide your personal data to a third party for commercial purposes. When we give out personal information for business purposes, we enter into a contract with the receiver that specifies the purpose and obligates them to keep the information private and to use it only to carry out their obligations under the contract. The following types of personal data were provided by us for commercial purposes throughout the course of the last twelve (12) months:

Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category C: Protected classification characteristics under California or federal law.
Category D: Commercial information
Category E: Biometric data
Category F: Internet or other similar network activity.
Category I: Professional or employment-related information.
Category K: Inferences drawn from other personal information

  1. We provide the following types of third parties access to your personal data for business purposes:
  • our partners.
  • service companies.
  • third parties that we are permitted to share your personal information to in connection with the goods or services we offer to you by you or your representatives.
  1. Additionally, we reserve the right to provide your personal data to a third party for commercial use. We have a compensatory relationship with the recipient when we disclose personal information for a commercial purpose, which may include giving your information to a provider who can help you. This relationship requires the recipient to adhere to data privacy laws and not use the information for any other reason than what is stated. The following types of personal data were provided by us for commercial purposes throughout the course of the last twelve (12) months:

Category A: Identifiers.
Category B: types of personal information in California Customer Records.
Category D: Commercial information

  1. We provide the following types of third parties access to your personal data for commercial purposes:
  • Our affiliates
  • Corporate credit facility lenders
  • Service providers
  • Vendors
  • Other third parties including marketers
  • Your Privacy Rights. To the extent that your personal information is not already covered by federal law and the necessary privacy and security measures implemented under federal law, you have the following rights under California law with respect to your personal information if you are a resident of California and are subject to applicable law:

 

  • Right to Know. You have the right to know what personal information we gather, how we use it, who we disclose it to, and if we sell it.
  • Right to Delete. You have the right to ask for the erasure of any personal data we may have gathered or kept on you.
  • Right to Opt-Out of Sale. You have the choice not to allow us to sell your personal information. By clicking here, you can see our Notice of Right to Opt-Out.
  • Right to Data Portability. A portable version of your data may be requested by you.
  • Right to Non-Discrimination. You have the right to be treated fairly by us if you exercise your privacy rights as stated above.
  1. You can also give someone else permission to use the aforementioned rights on your behalf. The third party would need to complete the same paperwork as the consumer and have a notarized letter allowing them to act on your behalf in order to exercise rights on your behalf as an agent. Additionally, the agent would need to have access to enough information to confirm the customer’s identity.
  1. The aforementioned rights are contingent to our ability to adequately confirm your identity and authorization to submit these requests. According to existing legislation, these rights are also subject to a number of limits and exceptions. In order to verify your identity for prospective consumers, you must provide first and last name, state of residence, phone, physical address and email. If you are a current customer, you must also provide the social security number or other identifying account number in addition to the items required for prospective consumers.

 

  1. Please get in touch with us using one of the following methods if you live in California and want to exercise these rights:
  • Notice of Right to Opt-Out. You have the right to request that BTR stop selling your personal information now and in the future. Please choose one of the following methods to opt-out of such sales:
  1. For further information about our practices relating to your personal information, please refer to the other parts of our Privacy Policy.
  • Changes to this Privacy Policy
  1. This Privacy Policy is subject to change at any moment, as we retain the right. Your privacy will not be in danger from us. All prior notifications or policies addressing our privacy practices with respect to this Site have been superseded by the terms in this Privacy Policy. Any and all modifications to this Privacy Policy will be posted here.
  1. We urge you to periodically visit our site to view the most recent Privacy Policy so that you are aware of how we are dedicated to safeguarding your information and improving the material on our Site for you in order to better your online experience. You may stay informed about the data we gather, how we use it, and under what circumstances, if any, we reveal it by checking this Privacy Policy, the Site, and other locations we consider appropriate. If there are any significant changes to the Privacy Policy, we will post those changes there.
  • How To Contact Us. Please contact us by email at [email protected] if you have any more questions or issues regarding the Privacy Policy.

 

Last Updated November 2024